What is Business Automation workflow & How Does it Work?

Automation workflow empowers marketers in all types of industries and organisations to save countless hours while improving their customer experience.

What is text message automation?

Text Message Automation feature allows you to automate certain tasks in your workflow by defining an automation workflow: a set of rules and conditions that trigger the actions you want to automate. With workflows you can send automated SMS messages and tailor your message content based on the behaviours of the individual. For example, you can send a text with a link and then follow after a period of time based on whether or not they clicked.

So, how exactly can automation tools help marketers improve their results?

Benefits of text message automation:: 

– Saving time and money by reducing manual and repetitive tasks, and letting the software do the work for you. 

– Improving customer experience through personalised journeys targeted toward the needs of each customer. 

For example ecommerce sites may send automated order confirmations via SMS. Or when organizing an event, businesses can keep event attendees in the loop with automated updates. Promote time-sensitive and special events by sending bulk SMS marketing campaigns to a group of contacts. 

Create a custom workflow:

First, go to Settings -> Workflow tab and click on “Create a new workflow”. The workflow name and description that you enter here are for information purposes and will not be displayed to your contacts.

Entry point: this is a condition to filter your contacts and allow them to begin the workflow. You can specify several different entry points, e.g. contacts, tags or any inbound messages. Now select the workflow entry point.

Time delay: This requires the contact in the workflow to wait for a specific period of time or until a custom event occurs before moving to the next step of the workflow.

Conditional delay: The step is based on whether a certain condition is true or false. Once you have created your workflow, activate it.

Why choose Redtie to Automation workflow?

Setup is a breeze:

Marketing automation doesn’t have to be complicated! Create your workflows in just a few clicks with Redtie.

Hands-Free Messaging:

In addition to our outstanding desktop experience, you can also manage your automated text messages from our mobile app available for both iOS and Android.

Track Performance:

Through more targeted marketing, you can ensure customers receive the right message at the right time to boost conversions, leading to better ROI. 

If you haven’t already, now is the perfect time to start building better customer relationships and saving time with text message automation. Looking for an intuitive automation platform to take your marketing to the next level? 

For the Text Message Automation platform, consider opting for ‘Redtie’ two-way text messaging software. Sign up for a free trial now and see how it can help you take your business to the next level.

If you have any questions, or would like to get started with a text message campaign, please text or call us at +1 484-874-5535

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