customer loyalty ecommerce

10x your customer loyalty with smart technologies and personalization techniques

10x your customer loyalty with smart technologies and personalization techniques

Do you own an Ecommerce driven business?

Yes? keep reading.

An Ecommerce business is miles away from the customer personalization aspect.

A physical store has the advantage of store keepers attending personally each and every customer but that’s not the case with online stores. This essence of customer experience is a huge void in an online store. 

Subsequently, this leads to a communication gap between store owners and online shoppers. This makes it difficult for online store owners to direct the visitor to the right place, paving way for the visitor to bounce off.

How do you provide personal assistance for online shoppers?

It’s easy to bring in visitors to your online store with modern techniques like SEO and SEM, but how do you make them interact with your online store and provide that personal touch, which subsequently convinces the visitor to go for a buy?

Simply put, how do you even greet your visitors?

These challenges can be tricky. But, there are creative ways to reach out to visitors and your customers on a personal level. 3 technologies can be used by online stores  to deliver the best of shopping experiences that shoppers desire and boosts sales are discussed below.

1.AI driven chatbots

Chatbots are an effective way to engage customers 24/7 in real time, let it be a web or mobile channel. Provide customers with a seamless and interactive online shopping experience with an AI-driven approach

With an intuitive conversational chatbot,  customers can find what they want, locate, check for a price, filter products, add to cart, ask questions, check availability and make a purchase. While the chatbot answers all the questions, the back-end software will need to track the customer behavior and expectation in parallel, data analytics (Big data) and subsequently to provide the best in the class of customer experience with personalized offerings or discounts. This is nothing but capturing customer sentiment. Online stores will need to instantly provide up-to-date information about products, promotions, and inventory so that the chatbot provides the best of information and guides the customer.

With an intuitive chatbot, Online stores should be able to  deliver product recommendations based on their purchase history, that is where data collection (Big data) plays its role – analysis driven personal marketing, simply helps in betterment of sales activity, Online stores need a bird’s eye  view of the customer’s wish list and preferences, including social media activity. 

For example, someone who bought a set of trousers will simply not prefer to buy trousers immediately, in this use case, the ads the Online stores run for this user could be about shirts, does it make sense? Yes, then you got it, this is personalized experience marketing driven with cutting-edge technology.

Redtie, a product that provides web driven communication services in the most interactive and customer engagement approach has been developing multi-channel chatbots.

2.Sales conversion with IoT beacons

Even though online shopping keeps surging high, still 70 to 90% of sales take place in physical stores. Customers use online shopping portals and the web to do the needed research and then find and locate a store to do physical shopping, just for experiencing the bliss of shopping.

 Most stores encourage users to opt for their mobile apps to stay updated with new launches and offerings. But there is a hidden sales conversion technique behind it. In-store IoT beacons track the customer’s location enabled from the customer’s mobile app and when the mobile app user is nearby, simply send them personalized notifications on offers.

“More than 50%  of shoppers want to receive real-time promotions like this, sadly only a handful of Online stores are backed up with this technology to capitalize.”

Alerting shoppers to current sales and new stock is a good start, but for conversion rates, Online stores need to provide personalized experiences like providing a discount or offer on an item that has been in the shoppers’ cart for a while. It could drive them crazy and make them buy it.

EphronTech partnered with Redtie has built mobile apps with real-time location services and alerting mechanisms for customers.

3.Big-data and analytics

Sales departments and professionals of the retail industry will need to adapt to big data technology and leverage its benefits. In the last couple of years, Online stores have been trying to develop and implement personalized relationship-driven sales strategies and have seen success. Online stores will need to use big data analytics to improve the customer responsiveness in their ad campaigns and tap the customer insights such as purchasing behaviour, interests, the frequency of purchase etc.

Delivering the right Ad content to the right audience at the right time is the mantra – How? With big data-driven analytics and research.

Accurate customer analysis is the most essential factor for implementing a successful sales strategy for your retail business. It is all about knowing your customer. In 2018, the role of big data-driven research will reach new heights. Online stores could own their mobile apps to generate huge amounts of data.

By using advanced big data technologies and improving customer analytics, Online stores can increase their customer acquisition and subsequently increase their revenue.

Big data is all about data collection and for Online stores it helps study customers, research and provide a personalized service, which in turn will boost the sales conversion.

Adding personalized interactions to your customers shopping experience with the above technologies will surge your customers loyalty

Here’s what you can do with Redtie now:

  • Alerts and notifications
  • Text alerts increase revenue by ensuring customers remember their appointments or have the opportunity to reschedule
  • Appointments
  • Two way messaging makes it easy for customers to confirm, reschedule or cancel their appointments
  • Customer campaigns
  • Increase sales and customer satisfaction with smarter Text campaigns
  • Billing and payments
  • Send convenient payment confirmations, credit limit alerts to increase customer satisfaction
  • Discount Coupons or Vouchers
  • Announce offers to customers via text message to increase sales and revenue
  • Product Launches & recommendations
  • Launch your product via text message and reach out to millions within seconds
  • Personalized messages
  • Reach out to loyal customers and provide that unique experience – You Are Important

Bonus: According to McKinsey, 35% of Amazon’s total sales come from product recommendations.

Why wait? Sign up now 

How your website’s chat widget can be an effective lead generator for your business, Get it now!

[vc_row][vc_column][vc_column_text]

Know how your website’s chat widget can be an effective lead generator for your business, Get it now!

[/vc_column_text][vc_empty_space][vc_video link=”https://www.youtube.com/watch?v=TAIcKizVdiA”][vc_empty_space][vc_column_text]Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.[/vc_column_text][vc_empty_space][vc_single_image image=”4106″ img_size=”large” style=”vc_box_rounded”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Omnichannel Messaging Platform and know how your website’s chat widget can be an effective lead generator for your business, Get it now![/vc_column_text][/vc_column][/vc_row]

Know how a chat widget for your website can be a lead generator for your business

[vc_row][vc_column][vc_column_text]

Know how a chat widget for your website can be a lead generator for your business, Get it now!

[/vc_column_text][vc_empty_space][vc_video link=”https://www.youtube.com/watch?v=TAIcKizVdiA”][vc_empty_space][vc_column_text]Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.[/vc_column_text][vc_empty_space][vc_single_image image=”4106″ img_size=”large” style=”vc_box_rounded”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best chat tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Multichannel Messaging Platform and Know how a chat widget for your website can be a lead generator for your business, Get it now![/vc_column_text][/vc_column][/vc_row]

Redtie | Live Chat Widget

[vc_row][vc_column][vc_column_text]

Live Chat Widget for Websites – an Omnichannel Messaging Platform

Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”4106″ img_size=”large” style=”vc_box_rounded”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.

Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.[/vc_column_text][vc_empty_space][vc_video link=”https://www.youtube.com/watch?v=TAIcKizVdiA”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to set up chat channel on your website today?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Omnichannel Messaging  Platform and Get FREE credits and explore our premium features.[/vc_column_text][/vc_column][/vc_row]

Redtie | Live Chat Tool

[vc_row][vc_column][vc_column_text]

Live Chat Tool for Websites – an Omnichannel Messaging Platform

Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”4106″ img_size=”large” style=”vc_box_rounded”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Redtie’s live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.

Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.[/vc_column_text][vc_empty_space][vc_video link=”https://www.youtube.com/watch?v=TAIcKizVdiA”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to set up chat channel on your website today?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Omnichannel Messaging  Platform and Get FREE credits and explore our premium features.[/vc_column_text][/vc_column][/vc_row]

Google | ecommerce | India

Google launches shopping experience for Indian users

To cater to the shopping experience and personalise it, Google has added a Shopping Homepage, a Shopping tab on Google Search and in Google Lens. ‘Shopping Homepage’ will allow shoppers to search across multiple product categories, and browse products with features like price drops and products based on popularity, reviews and more. The experience will also be available as a Progressive Web App (PWA) for entry level phone users.

Read more…

Source: ETtech

Ecommerce SEO | Tips

7 Tips That Can Improve Ecommerce SEO

Even though a process like this looks simple, the fact is that it takes a lot of work to come up with a solid eCommerce SEO strategy that will work. Keep in mind that popular search engines like Google, Bing, and Yahoo are changing their algorithms all the time. In other words, you have to stay up-to-date with these changes in order to succeed and get more web traffic on your website. If you are interested in achieving a goal like this, we suggest checking our tips.

Read more…

Source: Business Computing World

Ecommerce SEO

5 Bad Pieces of Advice About Ecommerce SEO You Should Ignore

Over time, the SEO industry has developed many “best practice” assumptions that work well for many businesses, but that can be harmful when applied without concern for where those practices came from. When SEO was a cottage industry, it was built primarily by webmasters who were running their own blogs, and many of the values and business assumptions that came with that have been carried over, applied where they don’t belong.

Read more…

Source: Search Engine Journal

Flipkart | AI-led speech recognition

Flipkart acquires AI-led speech recognition startup Liv.ai

Leading e-commerce retailer Flipkart has acquired Liv.ai, an artificial intelligence-led speech-recognition startup that has developed a speech-to-text platform supporting 10 Indian languages. The acquisition would help Flipkart overcome the language barrier problem for an adoption of e-commerce. It will become part of Flipkart’s center of excellence for voice solutions, and help accelerate an end-to-end conversational shopping experience for its users.

Read more…

Source: Forbes

Walmart | Ecommerce | Amazon

Walmart’s E-commerce Tactics Against Amazon Look To Be Paying Off

Walmart WMT -1.94%, the world’s largest retailer, saw its shares surge 10% on Thursday as Walmart U.S., more than three-fifths of the company’s total business, posted its best quarterly comparable sales in more than 10 years. Visits to Walmart’s brick-and-mortar locations rose 2.2%, and average customer spending per transaction also climbed.

Read more…

Source: Forbes