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Frequently Asked Questions

1. What is Redtie?

Redtie is an advanced feature rich text message solution today. It is a SaaS platform that lets you send attachments over a text message.

2. What can i do with Redtie?

You can share documents, photos, audio and videos over a text message.

3. Who uses Redtie?

Small and medium scale businesses use Redtie text messaging solutions to reach out and engage with their customers.

4. What sets us apart?

Send multiple attachments at a time, Two-way messaging, Auto Responders, Message Archiving, API for developers.

5. Which countries does Redtie support?

Redtie is supported only in the United States.

1. What are plans?

We offer 3 paid plans - Basic, Pro and Premium and a Free trial for 24 hours

2. What is the pricing structure?

For more pricing info, check: https://getredtie.com/pricing/

3. How to upgrade your plan?

Sign in to your profile -> Go to Manage account -> Choose Billing -> Upgrade plan

4. How to cancel from a plan and choose a new plan?

Sign in to your profile ->Go to Manage account -> Choose Billing -> Cancel.

5. Does Redtie charge Sales Tax?

No

6. Is there a refund?

No

7. Is there a setup fee?

No, there is no setup fee.

8. Is there any monthly charge?

Yes, you need to pay monthly for using the plan or you can go for an annual billing.

9. How can I pay for my subscription?

You can pay using credit/debit card Sign in to your profile -> Go to Manage account -> Choose Billing and Pay.

1. How to buy a dedicated number with Redtie?

Create profile and choose the number as you wish by specifying the area code or location.

2. How to search for Phone Numbers?

Search for phone numbers by specifying the area code or location.

3. How to cancel a phone number?

You cannot cancel a phone number once you buy it.

4. Can I change and opt for a new phone number?

You cannot change the number for the same business, if you opt for a new number, create a new profile and purchase and new number.

5. Can I have multiple phone numbers for my profiles?

You can have only 1 phone number/profile.

1. What are the messaging limits on basic, pro and premium plans?

Basic - 100 messages, Pro - 500 messages, Premium - 2500 messages.

2. What is the cost of an outbound message?

$0.0050/sms

3. What is the cost of inbound messages?

$0.0000/sms

4. How do I opt for sending high volume outbound service?

You can reach us to +1 484-874-5535 or email to [email protected]

5. Can I archive my messages?

Yes, you can archive messages and it applies for Pro and Premium subscribers.

6. Can I retrieve my messages after deleting?

Yes, only if you had turned ON the archive feature.

7. Message delivery statuses - how to find?

Sign in to profile, in contacts list select the specific user, click message, check the status in dropdown, it would show the complete timeline of a message.

8. What is DND?

Do not Disturb

1. What type of attachments are allowed to send with a message?

Documents:

.DOC and DOCX, .HTML and .HTM, .ODT, .PDF, .XLS and XLSX, .ODS, .PPT and .PPTX, .TXT

Images:

JPEG, TIFF, PDF, BMP

Audio:

MP4, MP3, WAV, M4A

Videos:

MP4, MOV, WMV, WEBM, AVI

2. Is there a size limit for Attachments per message.

Yes, 100 mb

3. Can I receive attachments in my inbound message?

Yes

4. Why did my Attachments fail to get delivered?

Invalid number, unsupported country, spam or virtual number could be the reasons.

5. Can I send secure documents?

Yes

6. Are my attachments safe and secure with Redtie?

Yes

1. Can i change my account information?

Yes, you can reach us at - our support email - [email protected] or call this support number +1 484-874-5535.

2. How to reset my password?

By clicking the forgot password link on sign-in page.

3. How to add team members?

Go to Manage Account and Choose Team on the left pane.

4. Can I change the profile names?

No

5. How to cancel my account?

Yes, you can reach us at - our support email - [email protected] or call this support number +1 484-874-5535.

6. How to cancel a profile?

Go to Manage Account , Billing, Choose Profile and Cancel.

7. Can I claim my account back after cancelling?

Yes, you can reach us at - our support email - [email protected] or call this support number +1 484-874-5535.

8. Will I lose all my account info and data after cancelling?

No