Dentists are busier than ever and in today’s modern dental era, you need to differentiate yourself from your competition. Nothing makes you stand out more than good communication, actually, knock-your-socks-off—customer service.
Business text messaging platforms offer dentist offices the ability to centralize and automate their communications, which, in turn, empowers them to improve office operations. Business text messaging helps dentist offices with everything from reducing the number of missed appointments to increasing the number of positive online reviews.
How Does Business Text Messaging Benefit Dentists?
Sending Appointment Reminders
On average, about 10% of dental appointments are no-shows. Smart dental practices send appointment confirmation texts and text message appointment reminders to reduce no-shows. You can even schedule recurring campaigns to deliver automated reminders on a monthly, weekly, or yearly basis!
“55% of patients prefer text messages to remind them of an appointment versus email, which was chosen by only 35%. Phone calls are even lower.“
Sending Special Offers and Deals
Well-planned and well-timed special and promotional offers can work wonders for increasing your dental practice’s patient base. For example, for a back-to-school campaign, you could offer a special on braces.
Online reviews for dentists have become word of mouth in the twenty-first century. Research suggests that 80% of people trust online reviews as much as personal recommendations and that positive reviews make more than 70% of consumers trust a local business more.
The good news is that the vast majority of people will leave a review if you ask them. Asking for reviews via SMS is a guaranteed way to grow your online reputation.
Create a Contactless Check-In Experience
As a result of COVID-19, the last thing you want is a group of customers waiting in a room. Texting can help you maintain social distancing with an easy-to-manage waitlist.
Business text messaging platforms offer dentist offices the ability to centralise and automate their communications, which, in turn, empowers them to improve office operations. Business text messaging helps dentist offices with everything from reducing the number of missed appointments to increasing the number of positive online reviews.
Picture messaging is just the beginning. With SMS, you can share GIFs, longer messages, and more! It takes just three steps to send text messages with file attachments.
Create your workspace and choose a Phone Number
Once you sign up for an account, the first step is to create your workspace and decide what number you want to use.
You can also choose phone number with specific area code.
Write Your Message
Write out your text message and select the list of contacts you’d like to send your campaign to.
- Write up to 300 characters
- Add all kinds of rich media right inside your messages, including images, GIFs, videos, and audio files.
Upload Your Media
Upload the media you’d like to send. Supported file types vary by number. Common use cases include:
- Share photos in JPG/JPEG, or PNG format
- Share exciting, animated GIFs
Send Your Campaign
Click send and watch how your SMS marketing campaign performs in real-time right from your dashboard!
- Track click-through rates
- Send follow-ups based on click behavior
- Monitor unsubscribes