customer loyalty ecommerce

10x your customer loyalty with smart technologies and personalization techniques

10x your customer loyalty with smart technologies and personalization techniques

Do you own an Ecommerce driven business?

Yes? keep reading.

An Ecommerce business is miles away from the customer personalization aspect.

A physical store has the advantage of store keepers attending personally each and every customer but that’s not the case with online stores. This essence of customer experience is a huge void in an online store. 

Subsequently, this leads to a communication gap between store owners and online shoppers. This makes it difficult for online store owners to direct the visitor to the right place, paving way for the visitor to bounce off.

How do you provide personal assistance for online shoppers?

It’s easy to bring in visitors to your online store with modern techniques like SEO and SEM, but how do you make them interact with your online store and provide that personal touch, which subsequently convinces the visitor to go for a buy?

Simply put, how do you even greet your visitors?

These challenges can be tricky. But, there are creative ways to reach out to visitors and your customers on a personal level. 3 technologies can be used by online stores  to deliver the best of shopping experiences that shoppers desire and boosts sales are discussed below.

1.AI driven chatbots

Chatbots are an effective way to engage customers 24/7 in real time, let it be a web or mobile channel. Provide customers with a seamless and interactive online shopping experience with an AI-driven approach

With an intuitive conversational chatbot,  customers can find what they want, locate, check for a price, filter products, add to cart, ask questions, check availability and make a purchase. While the chatbot answers all the questions, the back-end software will need to track the customer behavior and expectation in parallel, data analytics (Big data) and subsequently to provide the best in the class of customer experience with personalized offerings or discounts. This is nothing but capturing customer sentiment. Online stores will need to instantly provide up-to-date information about products, promotions, and inventory so that the chatbot provides the best of information and guides the customer.

With an intuitive chatbot, Online stores should be able to  deliver product recommendations based on their purchase history, that is where data collection (Big data) plays its role – analysis driven personal marketing, simply helps in betterment of sales activity, Online stores need a bird’s eye  view of the customer’s wish list and preferences, including social media activity. 

For example, someone who bought a set of trousers will simply not prefer to buy trousers immediately, in this use case, the ads the Online stores run for this user could be about shirts, does it make sense? Yes, then you got it, this is personalized experience marketing driven with cutting-edge technology.

Redtie, a product that provides web driven communication services in the most interactive and customer engagement approach has been developing multi-channel chatbots.

2.Sales conversion with IoT beacons

Even though online shopping keeps surging high, still 70 to 90% of sales take place in physical stores. Customers use online shopping portals and the web to do the needed research and then find and locate a store to do physical shopping, just for experiencing the bliss of shopping.

 Most stores encourage users to opt for their mobile apps to stay updated with new launches and offerings. But there is a hidden sales conversion technique behind it. In-store IoT beacons track the customer’s location enabled from the customer’s mobile app and when the mobile app user is nearby, simply send them personalized notifications on offers.

“More than 50%  of shoppers want to receive real-time promotions like this, sadly only a handful of Online stores are backed up with this technology to capitalize.”

Alerting shoppers to current sales and new stock is a good start, but for conversion rates, Online stores need to provide personalized experiences like providing a discount or offer on an item that has been in the shoppers’ cart for a while. It could drive them crazy and make them buy it.

EphronTech partnered with Redtie has built mobile apps with real-time location services and alerting mechanisms for customers.

3.Big-data and analytics

Sales departments and professionals of the retail industry will need to adapt to big data technology and leverage its benefits. In the last couple of years, Online stores have been trying to develop and implement personalized relationship-driven sales strategies and have seen success. Online stores will need to use big data analytics to improve the customer responsiveness in their ad campaigns and tap the customer insights such as purchasing behaviour, interests, the frequency of purchase etc.

Delivering the right Ad content to the right audience at the right time is the mantra – How? With big data-driven analytics and research.

Accurate customer analysis is the most essential factor for implementing a successful sales strategy for your retail business. It is all about knowing your customer. In 2018, the role of big data-driven research will reach new heights. Online stores could own their mobile apps to generate huge amounts of data.

By using advanced big data technologies and improving customer analytics, Online stores can increase their customer acquisition and subsequently increase their revenue.

Big data is all about data collection and for Online stores it helps study customers, research and provide a personalized service, which in turn will boost the sales conversion.

Adding personalized interactions to your customers shopping experience with the above technologies will surge your customers loyalty

Here’s what you can do with Redtie now:

  • Alerts and notifications
  • Text alerts increase revenue by ensuring customers remember their appointments or have the opportunity to reschedule
  • Appointments
  • Two way messaging makes it easy for customers to confirm, reschedule or cancel their appointments
  • Customer campaigns
  • Increase sales and customer satisfaction with smarter Text campaigns
  • Billing and payments
  • Send convenient payment confirmations, credit limit alerts to increase customer satisfaction
  • Discount Coupons or Vouchers
  • Announce offers to customers via text message to increase sales and revenue
  • Product Launches & recommendations
  • Launch your product via text message and reach out to millions within seconds
  • Personalized messages
  • Reach out to loyal customers and provide that unique experience – You Are Important

Bonus: According to McKinsey, 35% of Amazon’s total sales come from product recommendations.

Why wait? Sign up now 

wine

Digital footprint for Wine Industry matters more

Digital footprint for Wine Industry matters now more than ever

The wine industry has become more competitive than ever before. Making a good wine alone is not enough any more. A well-developed marketing strategy can help you stand out among professional winemakers worldwide.

With the right digital strategy and tactics, you will be able to enhance the overall marketing efforts of the brand. It requires carefully crafted and clearly executed campaigns that are tied to attain the goals.

So, what’s the deal here?

Redtie – Establish strong digital footprint

wine industry

Redtie uses a strong combination of communication tools that offer excellent reach and helps in business growth. Here are some tactics in how Redtie helps wine industry.

Creating a targeted campaigns(text, email, voice, social) that will remind your brand and ask customers for feedback which will tug some hearts in buying your wine.

Maintain and execute a consistent social engagement were your audience will respond better to your sales promotions.

Use campaigns to float coupons, discounts for most loyal customers, wine club members, and frequent purchasers.

Chat channel is to connect with visitors on your site that generates new leads.

Establish strong social footprint:
Customers communicate ever more across social networks. They share information, offers, experiences, opinions – making it easy for them is key. Social is about engagement – all competitive wineries should establish a strong social footprint. It is less complex than it sounds: not all channels are equally important. On which channels a particular winery should be depends on the target audience and their social behaviour. Based on your winery’s digital benchmarks and objectives, there are additional strategic approaches that are available to execute and pivot off.

Digital footprint for Wine Industry matters. Promoting the product digital is the common practice for most successful wineries in the world. Meanwhile, it reaches the specific audience in specific place, save time and resources.

What next?

Head to https://www.redtie.co/v3/app/signup
Turn ON the channels you prefer
Explore our premium features with FREE credits

For more information, call: +1 484-874-5535

wine

Digital footprint for Wine Industry matters more

Digital footprint for Wine Industry matters now more than ever

The wine industry has become more competitive than ever before. Making a good wine alone is not enough any more. A well-developed marketing strategy can help you stand out among professional winemakers worldwide.

With the right digital strategy and tactics, you will be able to enhance the overall marketing efforts of the brand. It requires carefully crafted and clearly executed campaigns that are tied to attain the goals.

So, what’s the deal here?

Redtie – Establish strong digital footprint

wine industry

Redtie uses a strong combination of communication tools that offer excellent reach and helps in business growth. Here are some tactics in how Redtie helps wine industry.

Creating a targeted campaigns(text, email, voice, social) that will remind your brand and ask customers for feedback which will tug some hearts in buying your wine.

Maintain and execute a consistent social engagement were your audience will respond better to your sales promotions.

Use campaigns to float coupons, discounts for most loyal customers, wine club members, and frequent purchasers.

Chat channel is to connect with visitors on your site that generates new leads.

Establish strong social footprint:
Customers communicate ever more across social networks. They share information, offers, experiences, opinions – making it easy for them is key. Social is about engagement – all competitive wineries should establish a strong social footprint. It is less complex than it sounds: not all channels are equally important. On which channels a particular winery should be depends on the target audience and their social behaviour. Based on your winery’s digital benchmarks and objectives, there are additional strategic approaches that are available to execute and pivot off.

Digital footprint for Wine Industry matters. Promoting the product digital is the common practice for most successful wineries in the world. Meanwhile, it reaches the specific audience in specific place, save time and resources.

What next?

Head to https://www.redtie.co/v3/app/signup
Turn ON the channels you prefer
Explore our premium features with FREE credits

For more information, call: +1 484-874-5535

Engage with site visitors | Redtie Chat

Engage with site visitors | Redtie Chat

Customer retention is the key for your business growth. A Business should provide the best of customer service to retain loyal customers. One thing a customer hates is long waiting time on their calls to get hold of a customer service agent. Every customer wants them to be attended immediately and treated well.

So, how do you do that?

The solution is, a smart live chat that runs on your website and acts as a the gate-keeper between you and your customers.

With Live chat, customers get the opportunity to chat with you in real time while they’re on your website. It’s quick, convenient and customers love it because it’s 100x faster to solve customer queries.

Engage with site visitors when they need you most.
Live Chat lets your customers know you’re ready to help them at any time during their visit. Engage with site visitors when they are looking for support, specific items, or trying to make a buying decision.

Let’s take a deep dive into how live chat can effectively be used for converting visitors into customers.

]What is live chat for website?

Live chat allows companies to connect in real-time with prospects who visit their website. It is one of the best tools that many B2B companies are utilizing on their websites.

Why? Because it converts.

According to Kayako “79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue.”

Reasons why you need Live Chat to boost sales:

1. Fast response is incredibly important

So, if you want to be qualifying leads, there’s simply no other way to do it as fast as live chat.

2.Solve customer queries even when you’re not there

Use chatbots to engage with customers and offer easy solutions to their most common problems.

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, Multi-channel Messaging Platform and Know how a chat widget can be the best customer support channel for your business, Get it now!

Live Chat Software for Website

Provide real-time customer support with Live Chat

Customer retention is the key for your business growth. A Business should provide the best of customer service to retain loyal customers. One thing a customer hates is long waiting time on their calls to get hold of a customer service agent. Every customer wants them to be attended immediately and treated well.

So, how do you do that?

The solution is, a smart live chat that runs on your website and acts as a the gate-keeper between you and your customers.

With Live chat, customers get the opportunity to chat with you in real time while they’re on your website. It’s quick, convenient and customers love it because it’s 100x faster to solve customer queries.

Let’s take a deep dive into how live chat can effectively be used for converting visitors into customers.

What is live chat for website?

Live chat allows companies to connect in real-time with prospects who visit their website. It is one of the best tools that many B2B companies are utilizing on their websites.

Why? Because it converts.

According to Kayako “79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue.”

Reasons why you need Live Chat to boost sales:

1. Fast response is incredibly important

So, if you want to be qualifying leads, there’s simply no other way to do it as fast as live chat.

2.Solve customer queries even when you’re not there

Use chatbots to engage with customers and offer easy solutions to their most common problems.

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, Multi-channel Messaging Platform and Know how a chat widget can be the best customer support channel for your business, Get it now!

Digital footprint for Wine Industry matters more

Digital footprint for Wine Industry matters now more than ever

The wine industry has become more competitive than ever before. Making a good wine alone is not enough any more. A well-developed marketing strategy can help you stand out among professional winemakers worldwide.

With the right digital strategy and tactics, you will be able to enhance the overall marketing efforts of the brand. It requires carefully crafted and clearly executed campaigns that are tied to attain the goals.

So, what’s the deal here?

Redtie – Establish strong digital footprint

wine industry

Redtie uses a strong combination of communication tools that offer excellent reach and helps in business growth. Here are some tactics in how Redtie helps wine industry.

Creating a targeted campaigns(text, email, voice, social) that will remind your brand and ask customers for feedback which will tug some hearts in buying your wine.

Maintain and execute a consistent social engagement were your audience will respond better to your sales promotions.

Use campaigns to float coupons, discounts for most loyal customers, wine club members, and frequent purchasers.

Chat channel is to connect with visitors on your site that generates new leads.

Establish strong social footprint:
Customers communicate ever more across social networks. They share information, offers, experiences, opinions – making it easy for them is key. Social is about engagement – all competitive wineries should establish a strong social footprint. It is less complex than it sounds: not all channels are equally important. On which channels a particular winery should be depends on the target audience and their social behaviour. Based on your winery’s digital benchmarks and objectives, there are additional strategic approaches that are available to execute and pivot off.

Digital footprint for Wine Industry matters. Promoting the product digital is the common practice for most successful wineries in the world. Meanwhile, it reaches the specific audience in specific place, save time and resources.

What next?

Head to https://www.redtie.co/v3/app/signup
Turn ON the channels you prefer
Explore our premium features with FREE credits

For more information, call: +1 484-874-5535

Communication APIs for Developers

Communication APIs for Developers

Redtie is a cloud-based communication platform that was founded with the mission to provide a seamless business messaging service over Text, Email, Voice, Chat and Social Channels. Our goal is to make it easy for brands to get leads, engage and provide uninterrupted support to their customers.

Redtie’s APIs belong to the Representational State Transfer (REST) category. They allow you to perform ‘RESTful’ operations such as reading, modifying, adding or deleting data from your platform.

What API commands are used by Redtie?

Redtie APIs are plain JSON over HTTP and use the following HTTP verbs: COMMAND PURPOSE POST Create an object GET Fetch one or more objects PUT Update an object DELETE Remove an object Note: All API requests should hit the secured endpoint i.e. only HTTPS

Rate Limit

The number of API calls per month is 10000

This limit is applied on an account only, irrespective of factors such as the number of agents or IP addresses used to make the calls.

Policies

Redtie APIs are classified into either production or staging APIs. A production API is one that has been made generally available for public use and is stable. A staging API is one that is still in development or is for internal use and whose stability cannot be guaranteed. Staging APIs may be removed or modified at any time without advance notice.

Deprecation Policy

The current version of production level APIs is v3. When a new version of APIs is made generally available (not beta), the older version will be deprecated and will cease to function within our notice of 3 months. Once that API is removed, any request to it will result in a 404 error.

Authentication

How does it work?

Before you can send a message over any of the APIs listed above, you need to use your personal API key to authenticate the request.

Where do i get it?

Log in to Redie Portal. Click on the admin link at the bottom left corner. Click the API key link. Turn ON the API credentials. You will see the API key and secret key. Use this key to call any of the APIs here in this document

Know more

Live Chat Software for Website

How Live Chat Software for Website Can effectively Speed Up Sales & Maximize Conversions?

Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.

Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.

Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.

1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, Multichannel Messaging Platform and Know how a chat widget for your website can be a lead generator for your business, Get it now!

Live Web Chat Software

How Live Web Chat Software on Your Website Can effectively Speed Up Sales & Maximize Conversions?

Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.

Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.

Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.

1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Omnichannel Messaging Platform and Know how a chat widget for your website can be a lead generator for your business, Get it now!

Live Web Chat

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How Live Web Chat on Your Website Can effectively Maximize Conversions?

[/vc_column_text][vc_empty_space][vc_video link=”https://www.youtube.com/watch?v=TAIcKizVdiA”][vc_empty_space][vc_column_text]Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.

In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Redtie live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.[/vc_column_text][vc_empty_space][vc_single_image image=”4106″ img_size=”large” style=”vc_box_rounded”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Why?
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.

And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.

Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]1.Redtie’s default chat widget:

It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.

You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.

The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.

If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.

2.Redtie powered chatbot:

Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.

Amazon’s Artificial Protocol have been used for chat automation.

Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.

Reasons why you need chat widget in your website:

  • Fast response
  • Automated reply
  • Solve inquiries with ease
  • Collects info of the visitors to contact back

How to enable live chat to your website in minutes?

Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, an Omnichannel Messaging Platform and Know how a chat widget for your website can be a lead generator for your business, Get it now![/vc_column_text][/vc_column][/vc_row]