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Chatbots are redefining customer service experience with AI

“Chatbots are redefining customer service experience with AI”

Artificial intelligence, or AI, is slowly becoming a part of our daily lives. Nowadays,  consumers expect a quick response for their queries or issues. If a business is not able to provide smart and efficient customer support, then it is  paving way for customers to exit. The quicker your response more are the chances to retain customers and their loyalty.

For example: You have a customer, Selina from a different time zone who visits your shopping website and decides to buy a product but has questions that need clarification from your end. She tries to contact your support but due to off hours, no one answers her query. The chances are that she will abandon the cart and probably write a negative review about your company and move to another site.

This is where Chatbots come handy to answer on behalf of you for your prospects to decide upon buying the product. So, at the end what you bag is a new customer, you get paid, what else now ? Provide them with exceeding customer support and keep enhancing your customer experience.

According to Grand View Research, “AI Chatbot market size is estimated to hit $1.25 Billion by 2025 and increasing at a rate of 24.3%.”

In this article, see how AI chatbot could replace live persons And, why is it important for your business?

A chatbot uses artificial intelligence and machine learning to answer basic customer questions via a live chat messenger. These may be questions like “how do I add more users?” or “what is your pricing?”

How could AI Chatbot replace live agents?

In the traditional customer service setup, there were customer service personnel taking calls and responding to customer queries on emails. Unfortunately, they were forced to repeat the same instructions, cool down angry customers, and had to work for long hours. Fortunately, chatbot application development has revolutionized things. These software-based tools are now taking center stage in most company interactions with their customers.

Why AI Chatbot is important for your Business? 

AI Chatbots are most used in the arena of e-commerce and SMB’s, it is all because of the chatbot’s ability to engage customers that give you a better conversion rate than any other form of marketing or email. Bots use your existing information and resources, like FAQs and answer multiple forms of the same question and can be trained to give instant responses. At Redtie, we are deeply embracing automation and chatbots will save you time, improve the customer experience and help you build a more robust support experience on your site or in your mobile app.

How to enable chat to your website in minutes?

Signup and enable “Chat Channel”.

In Settings, copy the “java script” and paste it in your website.

Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.

Redtie Chat Customization:

You can easily customize the chat widget color to match your brand.

Next, set up a greetings text.

Greetings text is what people are going to see when they land on your site for the first time.

Save the settings and it’s super easy to set up on your own.

Now, start collecting more leads by quick response and help people to fix their problems ASAP.

Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started. 

Sign up Redtie, Multi-channel Messaging Platform and Know how a chat widget can be the best customer support channel for your business, Get it now!

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